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Common Questions

Where Do I Park?

The Goodman is conveniently located in close proximity to major highways and Lake Shore Drive, as well as major CTA rail lines and many bus routes.


Discounted Parking for Goodman Patrons

Our partners at InterPark offer special rates for the 2022/2023 Season!


Located on the southeast corner of Clark and Lake Streets. Goodman Theatre patrons get $17 pre-paid parking*.


Located across from the theater on Dearborn Street. Goodman Theatre Patrons get $21 pre-paid parking*.

*All parking rates subject to change. 


Visit, select your garage location and checkout.

Parking passes are completely flexible; you can use them during any performance date or time during the 2022/2023 Season (through August 2023).

All passes must be purchased in advance and scanned upon entry and exit of the garage. Make sure to record your garage selection and reference your printable barcode for location and instructions.

For Customer Service: Please call 312-935-2800, follow the prompt and press 1, during normal business hours. Or, email and expect to receive a reply within 24 hours.


Are there handling fees for tickets purchased to Goodman shows?

Yes, Goodman Theatre charges handling fees based on your ticket delivery method.


Online orders use “E-Ticket” as the default delivery option. This option will send you a PDF version of your tickets directly to your email address upon order completion. You can then present the ticket on a mobile device, or print out your tickets before attending the show. There is a $5 handling fee per ticket for E-tickets.


If you prefer to pick up your tickets at the Will Call window prior to your performance, indicate “Box Office” as your preferred delivery method when ordering over the phone. There is a $5 handling fee per ticket for tickets picked up at the Box Office Will Call window.


Tickets purchased at the Goodman Box Office window do not include an additional handling fee.


What happens if I’m late to a show?

To cause the least amount of disruption to the performance and to other patrons, if you arrive late you’ll be seated at the discretion of the house manager. You might not be seated in your assigned seats until intermission. Until you are seated, you may watch the performance on the monitor located in the lower lobby.


Are the theaters accessible?

Yes, both the Albert and the Owen theaters are fully accessible. If you require wheelchair-accessible seating, please contact the Box Office at 312.443.3800. For more information on accessibility, click here.


Do the theaters have listening devices?

Both the Albert and the Owen are equipped with FM frequency assistive listening devices. You may use your own headphones, or they will be provided for you. In addition, neck loops are available that are compatible with t-coil hearing aids. Devices are available at the Guest Services desk in the Goodman lobby. Assistive listening devices are offered free of charge, but a driver’s license or valid ID is required as security. For more information, please visit


May I bring my children to the theater?

The Goodman offers a wide range of programming, and the age-appropriateness varies. The Goodman’s annual production of A Christmas Carol is appropriate for children aged 6 and up. In general, babes in arms are not permitted in the theaters.

Many of the Goodman’s subscription shows are appropriate for teens. If you have questions about the age-appropriateness of any show, please call the Box Office at 312.443.3800.


Do all shows have an intermission?

Most shows at the Goodman have at least one 15-minute intermission. On rare occasions, however, a show may be performed without intermission. When entering the Albert or the Owen Theatre, you will see an announcement on the theater door regarding the running time of the show and the number of intermissions. Intermission information is also listed on the title page of your theater program.


What is the dress code at the Goodman?

At a Goodman performance, you’ll see all sorts of dress—from elegant cocktail attire to business casual to jeans. The rule of thumb is, wear what makes you feel most comfortable.


How can I be contacted in case of emergency?

If you need to leave a number for a sitter or relative, please leave the emergency performance phone number: 312.443.5555. Also, be sure to give them your seat locations and the name your tickets are under.


I am a member of the media. How can I get more information?

Visit our Press Room or call our Publicity Department at 312.443.5151.