Employment

Goodman Theatre is currently seeking to fill the following positions:

Publicity Coordinator 
Run Crew
Guest Services Associate - Part-Time
Ticket Services Representative - Part-Time
Assistant Technical Director
Assistant Ticket Services Manager

 

Publicity Coordinator

Reports to: Communications Director

Goodman Theatre’s Communications team is responsible for the earned media efforts (press/publicity) and select owned media tactics (visuals, video, Playbill) to promote the theater’s productions and programs, and advance the Goodman as a not-for-profit theater arts and community organization. Areas of oversight include message development, media relations, content generation and information distribution to support ticket sales and the Goodman Theatre’s mission. This team collaborates with theater leadership and all departments across the organization.

The Publicity Coordinator reports to the Communications Director, with whom the Coordinator assists in the messaging, planning and execution of all aspects of publicity campaigns and public information programs. In addition, the Coordinator serves as a contributing editor and production manager for the Goodman’s Playbill program.

Goodman Theatre produces a five-play season in the 856-seat Albert Ivar Goodman Theatre and a three-play season in the 350-seat Owen Bruner Goodman Theatre. In addition, the Goodman produces two holiday productions—A Christmas Carol and The Santaland Diaries—the annual New Stages Festival, plus a variety of special events and education and engagement programs.

Duties and Responsibilities Include:

  • Work with Communications Director to develop/implement/evaluate opportunistic press plans for productions/events
  • Serve as an editor and project manager for Playbill—including editorial planning, calendar/deadline management, artist bio procurement and editing, routing, work with Design
  • Write press releases
  • Assist with planning, logistics and internal communication for publicity opportunities
  • Research media opportunities/contacts and maintain press lists using Tessitura and CisionPoint
  • Assemble and update background pitch materials for each production/event
  • Create and maintain the Publicity Calendar, keeping current with deadlines and reminders
  • Assist with the scheduling, facilitation, and distribution of photo and video assets
  • Coordinate opening night prep—including attendance lists, numbers updates, seating, greeting press at event
  • Co-Mentor department intern(s)
  • Work with Intern to maintain the “Press Room” pages on GoodmanTheatre.org
  • Archival duties, including distribution of materials to other theaters, producers, journalists, scholars and student
  • Assist with departmental administrative responsibilities as needed

Qualifications

  • 2+ years of experience in communications, media/public relations—ideally for a theater.
  • Established relationships with members of the Chicago and national media a plus.
  • Bachelor’s Degree in theater, journalism, communications, English or related field.
  • Must be a strong writer, self-starter, self-motivated, highly organized and able to work well with artists and staff within all disciplines and levels within the theater.
  • Must have excellent editing and interpersonal skills.
  • Experience with Tessitura a plus.
  • Must have a self-motivated work style.

Salary is commensurate with experience; full benefits package included.

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Interested applicants should submit cover letter, resume and three writing samples to this link.

Please indicate in your email or cover letter how you heard about this open position by listing the specific website or posting location. No emails or calls please.

 


 

Run Crew

Reports to: House Carpenter / Stage Management
Production: A CHRISTMAS CAROL
Dates Required: 11/10/19 to 12/29/19

Goodman Theatre seeks Run Crew for our annual production of A CHRISTMAS CAROL.  

Interested applicants should have a working knowledge of backstage practices and procedures, a college education or equivalent professional experience, be punctual, professional, work well as a member of a team, and maintain a positive attitude in times of stress.  Applicants must have the ability to repeatedly lift, push or maneuver up to 50-70 lbs. either alone or with assistance as well as climb ladders and work in high places.

This is an hourly position with a minimum rate of $15.00/hour for the duration listed above.

By dedicating itself to three guiding principles—quality, diversity and community— the Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Duties and Responsibilities:

  • Attend all rehearsals and performances as scheduled.
  • Prepare, clean the stage and preset scenery and props prior to any rehearsal or performance.
  • Shift scenery, aid with prop handoffs, run the show and maintain the quality of the production.

Interested applicants should send a cover letter and resume including three (3) references to this link.

Please indicate in the cover letter how you heard about this position. No calls please.

 


 

Guest Services Associate - Part Time

Position Summary:

The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a part-time position with regular evening and weekend hours.

Position Responsibilities:

  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer assistance to all patrons with disabilities
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • Complete the opening & closing procedures of the facility
  • Perform other duties as assigned 

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting. Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to be in stationary position throughout an entire shift; during performances maneuver to greet guests
  • Capable of moving deliveries of up to 50 lbs

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Please submit resume and cover letter to this link.

Please indicate in the cover letter how you heard about this position. No emails or calls please.

 


 

Ticket Services Representative – Part Time

This position provides customer service to constituents attending the theater.

Responsibilities

  • Process all elements of subscriber and single ticket transactions: sell single tickets, subscriptions, and processing exchanges
  • Process promotional ticket orders
  • Handle cash, check, and credit card transactions
  • Accurately guide patrons through the buying process for accessible seats and complete all related notices
  • Assist with patron account maintenance
  • Troubleshoot patron issues, including but not limited to single-ticket-buyer exchanges, missed performances, incorrect information
  • Provide accurate and efficient service to Goodman patrons
  • Be proactive in staying informed of production information and ticket buying procedures, disseminated primarily through the use of email and posted information
  • Accurate packaging of tickets and setting up of will call
  • Complete other duties as assigned in support of the Goodman Theatre Ticket Services Department to ensure quality constituent service

Qualifications

  • Ticketing and Customer Service Experience required
  • Knowledge of Tessitura ticketing software preferred
  • Ability to work independently as well as in a team and group environment
  • Ability to work efficiently with attention to detail in a fast-paced work environment
  • Sensitivity to patron billing and credit card information
  • Office open 7 days a week, night and weekend availability a must, ideally 15-25 hrs per week based on the needs of the theatre

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Interested applicants should send a cover letter and resume to this link.

Please indicate in the cover letter how you heard about this position. No emails or calls please.

 


 

Assistant Technical Director

Reports to: Technical Director and Associate Technical Director
Start Date: Negotiable

The Goodman Theatre seeks an Assistant Technical Director to be an integral part of the production staff.  This individual will work with directors, designers, and our experienced staff on an eight (8) show season, our annual production of A Christmas Carol, New Stages Festival, special events, and rentals at the Goodman Theatre.

Applicants should have three (3) years professional experience in technical direction or a related field, knowledge and experience in scenery construction techniques, mechanical design, automation controls, stage rigging, as well as time and materials estimating.  Proficiency in AutoCAD, both 2D and 3D applications, and Microsoft Office Suite are required.

To best succeed in this position the Assistant Technical Director will need strong communication and leadership skills, be able to multi-task, be detail oriented, work with a wide variety of people including Goodman staff, designers, IATSE crew members, as well as be a good team member and maintain a positive attitude.

This position is full time and includes a benefits package.

By dedicating itself to three guiding principles—quality, diversity and community— the Goodman Theatre seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Duties and Responsibilities Include:

  • Technical design and engineering of scenery and automated effects (including but not limited to winch driven, hydraulic, and pneumatic effects)
  • Produce technical and construction drawings using Auto CAD
  • Collaborate with designers and production departments to realize each production’s design on-time and within budget
  • Assist the Technical Director with production planning which includes time and material estimating, developing build and load-in schedules, project coordination, supervision of scene shop staff, general shop operations, and interdepartmental needs
  • Maintain accurate inventory of materials, expendables, stock scenery and soft goods
  • Work with the Assistant to the Production Manager in tracking and reconciling purchases and expenses
  • Work with the Scene Shop Foreman in the maintenance of the scene shop facility, tools and vehicles
  • Lead load-ins and attend technical rehearsals as assigned
  • Maintain Quality and Standards of the Goodman Theatre
  • Implement Goodman Theatre Health and Safety Policies

Interested candidates should send a cover letter, resume and three (3) references to this link 

Please indicate in the cover letter how you heard about this position. No emails or calls please.  

 


 

Assistant Ticket Services Manager

Reports to: Director of Ticket Services

This position provides customer service to constituents attending the theatre and office support.

Duties and Responsibilities Include:

  • Administer Microsoft Teams for the office, keep all posted info updated, and edit channels and documents in order to make the most of the info-sharing platform
  • Create and maintain documents for Distribution in Teams, including On Sale info sheets, Access Info sheets, etc.
  • Work with Box Office Manager on third party fulfillment, allocations, maintenance, and payment
  • Provide season/performance information to InterPark (our parking garage partner) and serve as the go-between for information flow
  • Provide season/performance information to TAP (Teen Arts Pass) and provide monthly reporting
  • Serve as secondary for reviewing subscription and single ticket orders from Priority Sales Department
  • Work with other Managers to ensure that daily office tasks and incoming requests are completed in a timely manner
  • Respond to and maintain inbound email from patrons
  • Appropriately aid in escalated situations
  • Serve as knowledgeable resource to part-time staff for questions or issues
  • Regular communication with other departments such as Front of House, Development and Marketing to deal with ticketing issues, house orders, and various special events or offers
  • Work with other Managers to ensure that daily office tasks and incoming requests are completed in a timely manner
  • Provide support to management for projects and daily tasks as needed
  • Process all elements of subscriber and single ticket transactions: sell single tickets, subscriptions, and process exchanges
  • Handle cash, check, and credit card transactions; maintain integrity of cash drawers each start of business day and handle nightly reconciliation of income/cash drawers
  • Complete other duties as assigned in support of the Goodman Theatre Ticketing Services Department to ensure quality constituent service

Qualifications

  • 2+ years Box Office Management or similar experience
  • Knowledge of Tessitura ticketing software required
  • Ability to work independently as well as in a team and group environment
  • Ability to work efficiently with attention to detail in a fast-paced work environment
  • Sensitivity to patron billing and credit card information

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Interested applicants should send a cover letter and resume to this link.

Please indicate in the cover letter how you heard about this position. No emails or calls please.