Employment

Employment

Goodman Theatre is currently seeking to fill the following positions:

Guest Services Associate (Part Time)

Reports to: Guest Services Associate

Position Summary:
The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a part-time position with regular evening and weekend hours.

Responsibilities:

  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer assistance to all patrons with disabilities
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Offer assistance with reservations for restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • On call for pre-assigned days each month
  • Perform other duties as assigned

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting; Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications; knowledge of Tessitura a plus
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to stand and/or walk throughout an entire shift
  • Capable of lifting up to 50 lbs

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Send cover letter, resume, and salary history via email to FOHjobs@goodmantheatre.org or via fax to 312.553.7234. No phone calls. Please indicate in your email or cover letter how you heard about this open position by listed the specific website or posting location.


Guest Services Associate (Full Time)

Reports to: Guest Services Associate

Position Summary:
The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a full-time position with regular evening and weekend hours. The position is salaried, with an employee benefits package.

Responsibilities:

  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer assistance to all patrons with disabilities
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Offer assistance with reservations for restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • Perform other duties as assigned

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting; Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications; knowledge of Tessitura a plus
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to stand and/or walk throughout an entire shift
  • Capable of lifting up to 50 lbs

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Send cover letter, resume, and salary history via email to FOHjobs@goodmantheatre.org or via fax to 312.553.7234. No phone calls. Please indicate in your email or cover letter how you heard about this open position by listed the specific website or posting location.


Seasonal Draftsperson

Reports to: Technical Director, Properties Supervisor

Dates: 7/6/15 - 7/31/15

Responsibilities:

  • Work with the Technical Direction staff & the Properties Supervisor to realize scenic designs
  • Use AutoCAD software to create 3D models & working shop drawings for scenery & props
  • Create CNC files using EnRoute software
  • Assist with special event planning and provide on-site supervision of events
  • Monitor specific projects as they progress on the shop floor

Qualifications:

  • Candidates must have a minimum of 3 years professional experience as a draftsperson, preferably in the theatrical or entertainment industry
  • Candidates must be proficient in 3D drafting w/ AutoCAD 2013 or higher
  • Candidates must have extensive knowledge of theatrical construction techniques & technical drafting for scenery production
  • Experience with rigging and automation techniques is beneficial
  • Experience w/ CNC machines and software is beneficial

This is a seasonal position. There is no benefit package available.

Goodman Theatre is an Equal Opportunity Employer, women and minorities are encouraged to apply.

Interested candidates should send a cover letter, resume and 3 references to: ProductionJobs@GoodmanTheatre.org or fax to: 312.443.5579. No calls please.


Scene Shop Apprentice

Posted: March 3, 2015

The Goodman Theatre seeks a Scene Shop Apprentice to work under the supervision of the Technical Director. The position provides an individual the ability to develop scenic carpentry skills and gain experience working in a professional scene shop. As part of this experience he/she will be given projects on a per show basis, and will work on all load-in and load-out crews. Also, he/she will assist the Technical Director and Scene Shop Foreman with tasks and do routine maintenance.

Duties and Responsibilities include, but are not limited to:

  • Pick up supplies and materials from various vendors
  • Driving staff and materials to and from theatre & scene shop
  • Driving and maintaining a 15 passenger van in a safe & legal manner
  • Assist in maintaining a clean and safe work area
  • Maintaining the expendables and materials inventories for the scene shop;
  • Keep bins on shop floor stocked, report any items that are low
  • Sort and store incoming supplies, and maintain a clean overstock storage area
  • Bring needed paperwork to vendor, and return receipts, credit cards, and purchase orders to appropriate supervisor
  • Maintain the loading dock area in the scene shop
  • Assist in maintaining a stock scenery inventory
  • Work with the Scene Shop Foreman on maintenance of the Scene Shop and power tools
  • Collect and properly store all portable power tools during clean up

Qualifications:

  • Experience working in a professional scene shop beneficial
  • Ability to repeatedly lift, push or maneuver 50-70lbs, either alone or with assistance from others as well as climb ladders and work in high places
  • Work as a team member, and maintain a positive attitude at all times
  • Working knowledge of theatrical construction techniques and practices
  • Have a clean driving record and have/or be willing to obtain an IL Driver’s license.

The job is a full-time, union position under the Goodman’s collective bargaining agreement with I.A.T.S.E. Local 2, with a full benefits package.

The Goodman Theatre is an Equal Opportunity Employer, women and minorities are encouraged to apply.

This position is available immediately.

Interested candidates should email a cover letter, resume, and 3 references to: ProductionJobs@GoodmanTheatre.org. No Calls Please.


Tessitura Database Manager

Reports to: Systems Administrator
Posted: February 3, 2015

Responsibilities:

  • Manage and maintain Tessitura, and various other SQL BI Software used by Goodman Theatre.
    o Manage and maintain of Tessitura remote access applications and devices (RAMP, NSCAN, TSTATS)
    o Create and deploy custom reports and queries,provide support for data reporting issues (SSRS, Infomaker)
    o Create SQL stored procedures, tables and views for use in reporting and automated processes, in addition to job automation and scheduling
    o Monitor and maintain website API, facilitate with 3rd party vendors when required.
    o Monitor database integrity and implement of protocols for data hygiene
  • Assist with staff training, and advocate for the use of the database
  • Technology project management, including database upgrades
  • Additional duties as assigned

Position Requirements:

  • Experience using and managing Tessitura
  • Experience with General Database Administration best practices and knowledge of T-SQL
  • Experience with troubleshooting and resolving database problems
  • Excellent communication and documentation skills

The job is a full-time salaried, non-union position, with a full benefits package.

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Interested candidates should send a cover letter and resume to ITJobs@GoodmanTheatre.org. Please indicate in your email or cover letter how you heard about this open position by referencing the specific website or job posting location.


Manager of Individual and Major Gifts

Reports to: Senior Director of Major Gifts
Posted: December 19, 2014

Responsibilities:

  • Working with the Senior Director of Major Gifts and Individual Giving team, the Manager of Individual and Major Gifts is responsible for raising approximately $3M in annual individual contributions to Goodman Theatre through in-person solicitations; solicitations coordinated with leadership volunteers (Board of Trustees, Women’s Board) and staff; mail, telefund, and online gift solicitations; other specialized fundraising campaigns.
  • Execute all aspects of individual giving programs for production sponsorship and Premiere Society donors ($2,000+ annually). Oversee the creation of all related solicitation materials and collateral. Write solicitation letters and proposals as needed. Manage all related contributor benefits for sponsorship and Premiere Society donors, including special event invitations, donor perks and VIP subscriptions.
  • Manage Annual Fund Coordinator, with oversight of annual fund programs for donors below $2,000 via telefund, direct mail, online and honor/memorial fundraising campaigns.
  • Manage a portfolio of 80+ prospects with the capacity to make a 4- or 5-figure annual gift to the Goodman. Meet or exceed goals for prospect interactions, including, but not limited to, personal meetings and event interaction. Qualify and cultivate new Goodman prospects and solicit and steward gifts for annual support as well as select capital/endowment and planned giving endeavors. Record prospect interactions in the Goodman database.
  • Identify innovative approaches to fundraising, including new opportunities to increase contributed revenue and cultivate new donors. Collaborate with colleagues to develop individual giving opportunities for key constituencies, such as the Board of Trustees and Women’s Board.
  • Serve as primary staff liaison to the New Work Development Committee and the Individual Giving Chair, and secondary liaison to the Education and Community Engagement Committee.
  • With Manager of Stewardship and Community Engagement Events and Annual Fund Coordinator, plan and execute annual donor stewardship and cultivation events. Perform regular reviews of benefit arrays and fine-tune as needed.
  • Identify ways to maximize the use of the Goodman database in service of individual giving programs. Help to ensure continued use of tracking systems within database among major gift officers.
  • Coordinate Goodman Theatre tours and trips.
  • Provide staffing support for Development Office special events.
  • Other duties as assigned.

Qualifications:

  • Bachelor's degree and a minimum of 3-5 years progressive experience in non-profit fundraising.
  • 2-3 years direct experience with personal, one-on-one cultivation and solicitation of individual donors with a demonstrated ability to establish solid donor relationships and secure major gifts and a proven track record in meeting fundraising goals.
  • Strong strategic acumen; ability to process research and create solicitation strategies; ability to articulate strategies to volunteers and execute strategies with donors (on a one-on-one basis and in partnership with volunteers); major focus on establishing, building and maintaining relationships with donors.
  • 1-2 years staff management experience, including annual fund campaigns.
  • Previous experience managing high-level volunteers.
  • A disciplined approach to renewing existing donors and a proactive approach to seeking out new donors.
  • Exceptional interpersonal, writing, and presentation skills; a high level of professionalism and integrity.
  • Team player with superior organizational, strong analytical, computer and database skills. Experience and comfort with Excel and Tessitura (or other comparable fundraising database)

Benefits:

  • Competitive salary commensurate with experience; annual salary/performance review; two weeks vacation; health, dental, and life insurance; retirement plan.

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Send cover letter, resume, and salary history via email to DevelopmentJobs@GoodmanTheatre.org, or via fax to 312.553.7234. Please indicate in your email or cover letter how you heard about this open position by listing the specific website or posting location. No phone calls, please.


Subscription Sales Representatives

Goodman Theatre is seeking to add sales superstars to our Subscription Sales staff! Join us in selling our fantastic 90th Anniversary Season and spreading the news of the award winning shows produced on our stages. A background in telemarketing is helpful, however not required. A love for theater is a must. This is a part time position including commission. We are looking to fill positions on both our AM and PM shifts.  Please call 312-443-8015  and leave a message for Casey telling us why you would like to work at the Goodman, any previous telemarketing experience you may have, and your schedule availability. If we are interested, we will follow up with you.


Front-of-House Staff

Goodman Theatre seeks part-time front-of-house staff. A member of the front-of-house staff is responsible for working in all areas of the lobby; positions include bartender, coat check attendant, gift store attendant and greeter. Candidates must have outstanding customer service skills, basic bartending knowledge and must be available to work evenings, weekends, and Thursday matinees. EOE; women and minorities are encouraged to apply. Please send resume with cover letter via email to FOHJobs@GoodmanTheatre.org or via fax to 312.443.3821. No phone calls please.


Security Officer

Goodman Theatre seeks a part-time Security Officer for immediate employment. The security team provides building security and customer service, and ensures public safety. Must be willing to work a flexible schedule, including nights and weekends. Competitive pay. Must have superior customer service skills! Send resume with cover letter to SecurityJobs@GoodmanTheatre.org. EOE; women and minorities are encouraged to apply. No phone calls, please.


Custodian

Goodman Theatre seeks a part time Custodian for immediate employment. Previous housekeeping experienced required. Must be able to repeatedly lift, push or maneuver 50+lbs, as well as climb ladders and work in high places. Must be willing to work a flexible schedule, including nights and weekends. Send resume with cover letter via email to CustodialJobs@GoodmanTheatre.org or via fax to 312.553.7234. EOE; women and minorities are encouraged to apply. No phone calls.