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Employment

Goodman Theatre is currently seeking to fill the following positions:


Development Communications Coordinator

Reports to: Director of Institutional Grants and Development Operations

Summary: The Development Communications Coordinator is the Goodman’s Development Department copywriter who generates print and web copy, proofreads, maintains a Development communications calendar and liaises with other departments to ensure Development needs and priorities are articulated. The ideal candidate will be a versatile writer and editor as well as an expert multi-tasker with excellent organizational skills.

Responsibilities:

  • Serve as the Goodman’s development copywriter, copyeditor and proofreader, ensuring consistent messaging across all platforms
  • Write donor salutes and event recaps, coordinate images and proofread as appropriate for online donor recognition
  • Coordinate donor listings and serve as primary development copyeditor for performance programs
  • Coordinate New Developments, a bi-monthly e-newsletter for the Board and Goodman Impact, a bi-monthly e-newsletter for the broader community
  • Prepare spoken remarks for all Development events and activities
  • Write templates and coordinate individual giving acknowledgment letters
  • Generate content for informational brochures, the website, and collateral about the theater and Development programs
  • Conceptualize and coordinate the production of video shoots
  • Liaise with Artistic, Marketing, Education, Literary and other departments to fact check and obtain information as needed
  • Manage an overall Development communications calendar to ensure projects are kept on schedule and synched with other theater communications
  • Coordinate routing/approval process of selected printed materials with Marketing and Design to ensure Development needs and priorities are articulated
  • Serve as a Development point person for website CMS updates and e-blast communications
  • Work closely with the Marketing Communications Coordinator to preserve brand identity and Goodman voice
  • Other responsibilities, as directed

Qualifications:

  • Excellent writing, editing, copyediting and proofreading skills
  • 2-5 years experience in writing, communications, editing, publishing or related field
  • Excellent communication and organizational skills
  • Knowledge of Microsoft Word and Excel. CMS or Tessitura experience a plus.
  • Theater background a plus

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Please indicate in your cover letter how you heard about this open position by listing the specific website or posting location. No phone calls, please.

Please submit resume and cover letter to this link.


Guest Services Associate (Part Time)

Reports to: Guest Services Manager

Position Summary: The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a part-time position with regular evening and weekend hours.

Responsibilities:

  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer assistance to all patrons with disabilities
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • Complete the opening & closing procedures of the facility
  • Perform other duties as assigned

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting. Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to stand and/or walk throughout an entire shift
  • Capable of lifting of 50 lbs

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Please submit resume and cover letter to this link.


Facilities Technician

Reports to: Director of Operations

Summary: The Facilities Technician is responsible for supporting the built environment for all employees, artists and patrons through the effective, hands-on implementation of the building maintenance program. This individual directly interacts with Theatre employees, consultants and outside vendors.

Responsiblities:

  • Act as first level of response for building and grounds service needs
  • Monitor the building automation system
  • Conduct regular facilities inspection to proactively identify deficiencies
  • Collaborate with building service vendors; provide assistance as needed
  • Contribute to the compliance of sustainability initiatives and commercial building code
  • Provide project support for facilities management team
  • Perform light maintenance and operation of HVAC systems
  • Perform light electrical and lighting systems maintenance as needed
  • Perform minor plumbing systems maintenance as needed
  • Respond to work requests from occupants in support of the work environment
  • Assist with event set-up and preparation
  • Perform basic snow and ice removal as needed
  • Coordinate minor maintenance projects as needed
  • Provide documentation and reporting of all performed maintenance
  • Provide occasional show coverage
  • Escort service providers
  • Gather and input data pertaining to the Computerized Maintenance Management System (CMMS)
  • Update the preventive maintenance task lists as needed
  • Practice workplace safety and utilize personal protective equipment
  • Provide coverage for facilities staff in case of absence
  • Provide coverage for facilities staff in case of absence

Qualifications:

  • Experience in commercial building maintenance, repair, and operations
  • Knowledge of best industry practices including safety standards, energy management practices, and cost-effective solutions
  • Basic knowledge and interest in sustainability practices
  • Experience with the operation of commercial buildings including: HVAC equipment, plumbing systems
  • Cooperative and collaborative with excellent customer service skills
  • Computer literate – Email; MS Word/Excel; building automation systems; computerized maintenance management systems
  • Agreeable to flexible work hours including night and weekend shifts
  • Capable of performing physical labor, lifting of 60 lbs. or more, climbing ladders, working from heights of up to 30 feet, and working from a prone or kneeling position
  • Ability to read and interpret construction documents, general periodicals, professional journals, technical procedures, or governmental regulations

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Send cover letter, resume, and salary history via email to FacilitiesJobs@GoodmanTheatre.org or via fax to 312.553.7234.

No phone calls. Please indicate in your email or cover letter how you heard about this open position.


Coordinator of Annual Giving

Reports to: Senior Director of Major Gifts

Position Description:
The primary focus of this position is to manage annual fundraising campaigns. This position requires an energetic, organized, self-motivated person who is able to handle several projects at once with an eye for detail, an advanced understanding of databases and knowledge of individual fundraising.

Responsiblities:

  • Execute all annual giving programs, including 3-4 phone campaigns, 5-6 direct mail appeals, annual subscription renewal solicitations, 10+ e-blast solicitations, online campaigns, social media fundraising, and commemorative giving.
  • Build extractions, segments and lists for leads
  • Partner with Telemarketing Manager on daily operations, scripts and caller materials
  • Work with Box Office on identifying new opportunities to add gifts into ticket orders
  • Work with Marketing on scheduling and prioritizing leads
  • Work with Design in creating mailing materials
  • Record and follow up on verbal pledges
  • Log commission, cash bonus and payroll for campaign analysis
  • Execute additional ad hoc campaigns as opportunities arise, including tribute and donor participation campaigns
  • Manage a portfolio of 15-20 mid-level donors up to $5,000
  • Collaborate with the Manager of Individual and Major Gifts to create solicitation materials and collateral for sponsor and Premiere Society donors, including special event invitations, donor perks, and VIP subscriptions.
  • Identify innovative approaches to fundraising, including new opportunities to increase contributed revenue, cultivate new and/or potential donors, and steward donors throughout the season.
  • With Manager of Stewardship and Community Engagement Events, plan and execute annual donor stewardship and cultivation events, including building invitation lists. Perform regular reviews of benefit arrays and fine-tune as needed.
  • During phone campaigns, coordinate the day to day operations and work with the Director of Advertising and Sales and the Telemarketing Manager to maximize lead segment strategies.
  • Produce annual fund and commemorative giving acknowledgments in a timely manner and maintain appropriate donor files
  • Oversee data management for campaign analysis and goals progress, including regular and ad hoc reporting for the Individual team, the Development department, and board meetings
  • Steward honor/memorial program; handles gifts; sends cards; notifies honorees
  • Assist development department staff in stewardship activities relating to donors, including opening nights and other cultivation events
  • Perform related duties as assigned

Qualifications:

  • Bachelor's degree and a minimum of 2-4 years of experience in non-profit fundraising
  • Previous experiences with campaign execution, direct mail and telefunding required
  • Fluency with Excel and Tessitura (or other comparable fundraising database) a must
  • Exceptional interpersonal, written and presentation skills; a high degree of initiative and energy, with a high level of professionalism and integrity
  • Team-player with superior organizational, strong analytical, computer and database skills

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Please apply with resume and cover letter at thislink. No phone calls please.


Front of House/VIP Lounge Staff

Goodman Theatre seeks part-time Front of House/VIP Lounge staff. A member of the Front of House staff is responsible for working in all areas of the lobby. These positions include working as a bartender, coat check attendant, gift store attendant and greeter. Working in the VIP Lounge includes taking care of our VIP patrons in a private lounge as a bartender and host. Candidates must have outstanding customer service skills, advanced bartending knowledge and must be available to work evenings, weekends, and Thursday matinees.

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Please send your resume and cover letter via email to FOHJobs@goodmantheatre.org or via fax to 312.443.3821. No phone calls please.


Subscription Sales Representatives

Goodman Theatre is seeking to add sales superstars to our Subscription Sales staff! Join us in selling our fantastic 2015/2016 Season and spreading the news of the award winning shows produced on our stages. A background in telemarketing is helpful, however not required. A love for theater is a must. This is a part time position including commission. We are looking to fill positions on both our AM and PM shifts.  Please call 312-443-8015  and leave a message for Casey telling us why you would like to work at the Goodman, any previous telemarketing experience you may have, and your schedule availability. If we are interested, we will follow up with you.

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.