Goodman Theatre is currently seeking to fill the following positions:

Guest Services Associate (Full Time)

Reports to: Guest Services Manager

Position Summary:
The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a full-time position with regular evening and weekend hours. The position is salaried, with an employee benefits package.


  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer assistance to all patrons with disabilities
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Offer assistance with reservations for restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • Perform other duties as assigned

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting; Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications; knowledge of Tessitura a plus
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to stand and/or walk throughout an entire shift
  • Capable of lifting up to 50 lbs

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Send cover letter, resume, and salary history via email to FOHJobs@GoodmanTheatre.org or via fax to 312.553.7234. No phone calls. Please indicate in your email or cover letter how you heard about this open position by listed the specific website or posting location.

No phone calls, please.

Content Creator

Reports to: Marketing Manager

Position Summary:
This is a temporary position funded by a grant from the Wallace Foundation for two years. Additional funding may be available after the first two year cycle period of the grant.

As part of the Wallace Foundation grant this position will focus on developing an increased and loyal ongoing audience for new work by contemporary writers at the Goodman. He/she will supplement new initiatives through the creation of rich content across multi-media channels and will work with members of the Goodman’s artistic and education and community engagement departments to develop new audience engagement programming.


  • Generate content for videos, articles, digital and more to be used on website and social media; focus on new work development
  • Work with the Marketing Manager, Director of Marketing and PR and Director of New Play Development to adhere to grant deadlines and milestones
  • Refine and contribute to the development of future new work engagement programming and initiatives; work with artistic and marketing team to develop a plan for generating participation in a new engagement program and create appropriate literature and engagement materials
  • Provide critical support in the development and implementation of branding campaign for new work
  • Provide general support as needed within and across different departments

Experience and Qualifications:

  • Bachelor’s degree in arts related discipline
  • 2-4 years professional experience in journalism and/or marketing communications preferred
  • Proficient at producing video content, including storyboarding, shooting and editing pieces
  • Excellent written communication skills, including experience in long form journalism
  • Strong understanding of the theater and new work
  • Very strong organization skills/attention to detail
  • Ability to work within and across departments
  • Excellent project management skills

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Email cover letter, resume and salary history to marketingjobs@goodmantheatre.org. Please indicate in cover letter how you heard about this open position by listing the specific website or posting location.

No phone calls, please.

Assistant Technical Director

Reports to: Technical Director

Start Date: Negotiable


  • Technical design and engineering of scenery and automated effects (including but not limited to winch driven, hydraulic, and pneumatic effects)
  • Produce technical and construction drawings using AutoCAD
  • Collaborate with designers and production departments to realize each production’s design on-time and within budget
  • Assist the Technical Director with production planning; including time and material estimating, developing build and load-in schedules, and project coordination; supervision of scene shop staff; general shop operations; and interdepartmental needs
  • Maintain accurate inventory of materials, expendables, stock scenery and soft goods
  • Work with the Assistant to the Production Manager in tracking and reconciling purchases and expenses
  • Work with the Scene Shop Foreman in the maintenance of the scene shop facility, tools, and vehicles
  • Oversee load-ins and attend technical rehearsals as assigned
  • Maintain Quality and Standards of Goodman Theatre
  • Enforce Goodman Theatre Health and Safety Policies
  • Other duties as assigned

Experience and Qualifications:

  • A minimum of 3 years professional theatre experience in technical direction or related field required
  • Extensive knowledge and experience in scenery construction techniques, mechanical design, automation control, stage rigging, and time and material estimating
  • Must be proficient in AutoCAD, both 2D and 3D applications, and Microsoft Office Suite
  • Ability to manage a large and diverse staff; experience with IATSE crews beneficial
  • Strong verbal and written communication skills
  • Must be able to multi-task multiple projects, delegate work, and be very detail oriented
  • Work as a team member and maintain a positive attitude

This position is full-time, salaried with benefits package.

Goodman Theatre is an Equal Opportunity Employer, women and minorities are encouraged to apply.

Interested and qualified candidates should send a cover letter, resume, and 3 references to Assistant Technical Director Search at either productionjobs@goodmantheatre.org or 170 N Dearborn St. Chicago IL 60601.

Please indicate in the cover letter how you heard about this position. NO CALLS PLEASE

Publicity Manager

Reports to: Publicity Director

Goodman Theatre’s Publicity team (comprised of the Publicity Director, Publicity Manager, Publicity Associate and an intern) is the theater’s liaison to the media, responsible for distributing information about productions and programs to gain positive exposure for and promotion of the institution. The Publicity team works closely with all departments of the theater—in particular, the Marketing and PR team—to promote theater of the highest quality, aesthetic and cultural diversity and forge an intrinsic connection with the Chicago community.

The Publicity Manager reports to the Publicity Director, with whom s/he collaborates, plans and executes all publicity campaigns and public information programs. The Manager analyzes the impact of each campaign and strategizes new tactics and future opportunities. The Manager cultivates and maintains relationships with the media and strategic community contacts, leads photo and video opportunities and manages the department budget.

Goodman Theatre produces a five-play subscription season in the 856-seat Albert Ivar Goodman Theatre and a three-play season in the 350-seat Owen Bruner Goodman Theatre. In addition, the Goodman produces the annual production of A Christmas Carol in the Albert each year, as well as a variety of special events and education and community engagement programs.


  • Develop, implement and evaluate press plans for print, broadcast, internet and social media
  • Write press releases; research/gather background materials; and pitch stories; facilitate interviews
  • Research new media opportunities and connections using data from CisionPoint and Tessitura
  • Maintain press lists for releases, photos, video and opening night invitations
  • Evaluate, analyze and provide reporting for media response and impact of publicity efforts
  • Manage planning, logistics and internal communication for publicity opportunities
  • Manage placement distribution
  • Manage publicity department budget, including expenditures and forecasting
  • Negotiate season contracts with house photographers and video production vendors
  • Co-mentor department intern(s)
  • Supervise opening night preparations, including invitations, reservations, ticketing and photography
  • Schedule and facilitate rehearsal, production, opening night and special event photo and video shoots
  • Supervise archival duties and distribution of materials to other theaters, producers, journalists, scholars and students
  • Assist with departmental administrative duties as needed
  • With Director and Associate, work with Goodman Theatre community contacts, including Chicago sports teams, Chicago Loop Alliance, League of Chicago Theatres, chambers of commerce, Chicago sister cities, consulates, and other arts, cultural and constituent organizations

Experience and Qualifications:

  • Experience: Candidates must have at least three years of experience in media/public relations or communications—ideally for a theater. Must demonstrate proven success (media placements) and have established relationships with members of the Chicago and national media.
  • Education: Bachelor’s Degree in theater, journalism, communications, English or related field.
  • Required Skills: Must be a strong writer, self-starter, self-motivated, highly organized and able to work well with staff within all disciplines and levels within the theater. Must have excellent editing and interpersonal skills. Experience with Tessitura a plus. Must have a self-motivated work style.

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply. Salary is commensurate with experience; full benefits package included.

Send cover letter, resume, three writing samples and salary history via email to publicityjobs@goodmantheatre.org.  Please indicate in your email or cover letter how you heard about this open position by listing the specific website or posting location.

Seasonal Draftsperson

Reports to: Technical Director, Properties Supervisor

Dates: 7/6/15 - 7/31/16


  • Work with the Technical Direction staff & the Properties Supervisor to realize scenic designs
  • Use AutoCAD software to create 3D models & working shop drawings for scenery & props
  • Create CNC files using EnRoute software
  • Assist with special event planning and provide on-site supervision of events
  • Monitor specific projects as they progress on the shop floor


  • Candidates must have a minimum of 3 years professional experience as a draftsperson, preferably in the theatrical or entertainment industry
  • Candidates must be proficient in 3D drafting w/ AutoCAD 2013 or higher
  • Candidates must have extensive knowledge of theatrical construction techniques & technical drafting for scenery production
  • Experience with rigging and automation techniques is beneficial
  • Experience w/ CNC machines and software is beneficial

This is a seasonal position. There is no benefit package available.

Goodman Theatre is an Equal Opportunity Employer, women and minorities are encouraged to apply.

Interested candidates should send a cover letter, resume and 3 references to: ProductionJobs@GoodmanTheatre.org or fax to: 312.443.5579. No calls please.

Tessitura Database Manager

Reports to: Systems Administrator
Posted: February 3, 2015


  • Manage and maintain Tessitura, and various other SQL BI Software used by Goodman Theatre.
    o Manage and maintain of Tessitura remote access applications and devices (RAMP, NSCAN, TSTATS)
    o Create and deploy custom reports and queries,provide support for data reporting issues (SSRS, Infomaker)
    o Create SQL stored procedures, tables and views for use in reporting and automated processes, in addition to job automation and scheduling
    o Monitor and maintain website API, facilitate with 3rd party vendors when required.
    o Monitor database integrity and implement of protocols for data hygiene
  • Assist with staff training, and advocate for the use of the database
  • Technology project management, including database upgrades
  • Additional duties as assigned

Position Requirements:

  • Experience using and managing Tessitura
  • Experience with General Database Administration best practices and knowledge of T-SQL
  • Experience with troubleshooting and resolving database problems
  • Excellent communication and documentation skills

The job is a full-time salaried, non-union position, with a full benefits package.

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Interested candidates should send a cover letter and resume to ITJobs@GoodmanTheatre.org. Please indicate in your email or cover letter how you heard about this open position by referencing the specific website or job posting location.

Manager of Individual and Major Gifts

Reports to: Senior Director of Major Gifts
Posted: December 19, 2014


  • Working with the Senior Director of Major Gifts and Individual Giving team, the Manager of Individual and Major Gifts is responsible for raising approximately $3M in annual individual contributions to Goodman Theatre through in-person solicitations; solicitations coordinated with leadership volunteers (Board of Trustees, Women’s Board) and staff; mail, telefund, and online gift solicitations; other specialized fundraising campaigns.
  • Execute all aspects of individual giving programs for production sponsorship and Premiere Society donors ($2,000+ annually). Oversee the creation of all related solicitation materials and collateral. Write solicitation letters and proposals as needed. Manage all related contributor benefits for sponsorship and Premiere Society donors, including special event invitations, donor perks and VIP subscriptions.
  • Manage Annual Fund Coordinator, with oversight of annual fund programs for donors below $2,000 via telefund, direct mail, online and honor/memorial fundraising campaigns.
  • Manage a portfolio of 80+ prospects with the capacity to make a 4- or 5-figure annual gift to the Goodman. Meet or exceed goals for prospect interactions, including, but not limited to, personal meetings and event interaction. Qualify and cultivate new Goodman prospects and solicit and steward gifts for annual support as well as select capital/endowment and planned giving endeavors. Record prospect interactions in the Goodman database.
  • Identify innovative approaches to fundraising, including new opportunities to increase contributed revenue and cultivate new donors. Collaborate with colleagues to develop individual giving opportunities for key constituencies, such as the Board of Trustees and Women’s Board.
  • Serve as primary staff liaison to the New Work Development Committee and the Individual Giving Chair, and secondary liaison to the Education and Community Engagement Committee.
  • With Manager of Stewardship and Community Engagement Events and Annual Fund Coordinator, plan and execute annual donor stewardship and cultivation events. Perform regular reviews of benefit arrays and fine-tune as needed.
  • Identify ways to maximize the use of the Goodman database in service of individual giving programs. Help to ensure continued use of tracking systems within database among major gift officers.
  • Coordinate Goodman Theatre tours and trips.
  • Provide staffing support for Development Office special events.
  • Other duties as assigned.


  • Bachelor's degree and a minimum of 3-5 years progressive experience in non-profit fundraising.
  • 2-3 years direct experience with personal, one-on-one cultivation and solicitation of individual donors with a demonstrated ability to establish solid donor relationships and secure major gifts and a proven track record in meeting fundraising goals.
  • Strong strategic acumen; ability to process research and create solicitation strategies; ability to articulate strategies to volunteers and execute strategies with donors (on a one-on-one basis and in partnership with volunteers); major focus on establishing, building and maintaining relationships with donors.
  • 1-2 years staff management experience, including annual fund campaigns.
  • Previous experience managing high-level volunteers.
  • A disciplined approach to renewing existing donors and a proactive approach to seeking out new donors.
  • Exceptional interpersonal, writing, and presentation skills; a high level of professionalism and integrity.
  • Team player with superior organizational, strong analytical, computer and database skills. Experience and comfort with Excel and Tessitura (or other comparable fundraising database)


  • Competitive salary commensurate with experience; annual salary/performance review; two weeks vacation; health, dental, and life insurance; retirement plan.

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Send cover letter, resume, and salary history via email to DevelopmentJobs@GoodmanTheatre.org, or via fax to 312.553.7234. Please indicate in your email or cover letter how you heard about this open position by listing the specific website or posting location. No phone calls, please.

Subscription Sales Representatives

Goodman Theatre is seeking to add sales superstars to our Subscription Sales staff! Join us in selling our fantastic 90th Anniversary Season and spreading the news of the award winning shows produced on our stages. A background in telemarketing is helpful, however not required. A love for theater is a must. This is a part time position including commission. We are looking to fill positions on both our AM and PM shifts.  Please call 312-443-8015  and leave a message for Casey telling us why you would like to work at the Goodman, any previous telemarketing experience you may have, and your schedule availability. If we are interested, we will follow up with you.

Front-of-House Staff

Goodman Theatre seeks part-time front-of-house staff. A member of the front-of-house staff is responsible for working in all areas of the lobby; positions include bartender, coat check attendant, gift store attendant and greeter. Candidates must have outstanding customer service skills, basic bartending knowledge and must be available to work evenings, weekends, and Thursday matinees. EOE; women and minorities are encouraged to apply. Please send resume with cover letter via email to FOHJobs@GoodmanTheatre.org or via fax to 312.443.3821. No phone calls please.

Security Officer

Goodman Theatre seeks a part-time Security Officer for immediate employment. The security team provides building security and customer service, and ensures public safety. Must be willing to work a flexible schedule, including nights and weekends. Competitive pay. Must have superior customer service skills! Send resume with cover letter to SecurityJobs@GoodmanTheatre.org. EOE; women and minorities are encouraged to apply. No phone calls, please.


Goodman Theatre seeks a part time Custodian for immediate employment. Previous housekeeping experienced required. Must be able to repeatedly lift, push or maneuver 50+lbs, as well as climb ladders and work in high places. Must be willing to work a flexible schedule, including nights and weekends. Send resume with cover letter via email to CustodialJobs@GoodmanTheatre.org or via fax to 312.553.7234. EOE; women and minorities are encouraged to apply. No phone calls.