Employment

Employment

Goodman Theatre is currently seeking to fill the following positions:


Guest Services Associate (Part Time)

Reports to: Guest Services Manager

The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a part-time position with regular evening and weekend hours.

Responsibilities:

  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer accessibility assistance to patrons
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Offer assistance with reservations for restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • On call for pre-assigned days each month
  • Perform other duties as assigned

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting; Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications; knowledge of Tessitura a plus
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to stand and/or walk throughout an entire shift
  • Capable of lifting up to 50 lbs

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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No phone calls please.


Audience Development Associate

Reports to: Marketing Manager

Responsibilities:

  • Support Goodman Audience Development efforts by developing and executing partnerships with community and corporate affinity group leaders
  • Perform niche audience outreach for each production by working with the Marketing Manager and Director of Advertising and Sales to create an audience development plan that includes researching and implementing grassroots marketing efforts
  • Serve as a liaison to Goodman Theatre’s Scenemakers Board, a young professional auxiliary group that supports audience development and education initiatives at the theater
  • Oversee all college student outreach by managing College Club initiatives and College Night programming
  • Work with the Marketing Manager and other marketing and artistic personnel to develop and execute special events designed to engage niche audiences for productions
  • Work with the Group Sales Manager to create marketing plans for key productions and identify new group opportunities, providing group sales support as needed
  • Oversee all marketing efforts for the Goodman’s accessibility program
  • Grow Goodman Theatre’s Concierge Connect program by developing relationships with and executing a communications plan for the concierge and tourism community
  • Create and analyze audience surveys for each Goodman production as needed
  • Provide general support as needed within and across different departments

Qualifications:

  • Bachelor's degree
  • 1-3 years professional experience
  • Excellent communication (verbal and written) skills
  • Very strong organization skills/attention to detail
  • Ability to work within and across departments
  • Affable personality with interest in establishing relationships with diverse target patron groups

Goodman Theatre is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Email cover letter, resume and salary history to MarketingJobs@goodmantheatre.org. Please indicate in the cover letter how you heard about this open position by listing the specific website or posting location, and please indicate in the subject line of your email the name of the position for which you are applying.


No phone calls, please.


Front of House/VIP Lounge Staff

Goodman Theatre seeks part-time Front of House/VIP Lounge staff. A member of the Front of House staff is responsible for working in all areas of the lobby. These positions include working as a bartender, coat check attendant, gift store attendant and greeter. Working in the VIP Lounge includes taking care of our VIP patrons in a private lounge as a bartender and host. Candidates must have outstanding customer service skills, advanced bartending knowledge and must be available to work evenings, weekends, and Thursday matinees. EOE; women and minorities are encouraged to apply. Please send your resume and cover letter via email to FOHJobs@goodmantheatre.org or via fax to 312.443.3821. No phone calls please.


Behind the Scenes at the Goodman Theatre

Goodman Theatre is now hiring theater lovers with friendly voices to sell season subscriptions. Join our wonderfully diverse staff of actors, artists and retired professionals and help sell out the house! 

We offer a reliable year-round part-time position! We are currently looking for people with day and evening availabilities from 20 to 30 hours per week in a positive and upbeat atmosphere. Earn an hourly wage plus commission, cash bonuses, free tickets and more! Experience is a plus but not required, any Telemarketing and Telefundraising experience is helpful. Limited space is available' please contact Casey Chapman at 312.553.7237


Guest Services Associate (Full Time)

Reports to: Guest Services Manager

Position Summary:
The Guest Services Associate is an integral part of the Goodman Theatre’s front-of-house department. This position is responsible for operating the information desk located in the Goodman lobby with a focus on providing customer service to all patrons and visitors. The Guest Services Associate greets and pro-actively anticipates the needs of guests so solutions can be offered. This is a full-time position with regular evening and weekend hours. The position is salaried, with an employee benefits package.

Responsibilities:

  • Greet and welcome all guests
  • Consistently offer professional, friendly and engaging customer service
  • Identify and anticipate guests’ needs
  • Offer assistance to all patrons with disabilities
  • Answer guest inquiries about services, facilities and box office
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Offer assistance with reservations for restaurants, transportation, entertainment, etc.
  • Ensure logging and delivery of packages, mail and messages
  • Follow all security and safety policies and procedures
  • Have knowledge of emergency procedures and assist as needed
  • Perform other duties as assigned

Experience and Qualifications:

  • 2 – 3 years of guest related experience in a high-volume setting; Hospitality experience a plus
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Must have an exceptional understanding of cultural happenings of Chicago
  • Computer literate in Microsoft Windows applications; knowledge of Tessitura a plus
  • Highly responsible and reliable
  • Ability to work in a fast paced environment
  • Strong interpersonal and problem solving abilities
  • Ability to stand and/or walk throughout an entire shift
  • Capable of lifting up to 50 lbs

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Send cover letter, resume, and salary history via email to FOHJobs@GoodmanTheatre.org or via fax to 312.553.7234. No phone calls. Please indicate in your email or cover letter how you heard about this open position by listed the specific website or posting location.

No phone calls, please.


Tessitura Database Manager

Reports to: Systems Administrator
Posted: February 3, 2015

Responsibilities:

  • Manage and maintain Tessitura, and various other SQL BI Software used by Goodman Theatre.
    o Manage and maintain of Tessitura remote access applications and devices (RAMP, NSCAN, TSTATS)
    o Create and deploy custom reports and queries,provide support for data reporting issues (SSRS, Infomaker)
    o Create SQL stored procedures, tables and views for use in reporting and automated processes, in addition to job automation and scheduling
    o Monitor and maintain website API, facilitate with 3rd party vendors when required.
    o Monitor database integrity and implement of protocols for data hygiene
  • Assist with staff training, and advocate for the use of the database
  • Technology project management, including database upgrades
  • Additional duties as assigned

Position Requirements:

  • Experience using and managing Tessitura
  • Experience with General Database Administration best practices and knowledge of T-SQL
  • Experience with troubleshooting and resolving database problems
  • Excellent communication and documentation skills

The job is a full-time salaried, non-union position, with a full benefits package.

Goodman Theatre is an equal opportunity employer; women and minorities are encouraged to apply.

Interested candidates should send a cover letter and resume to ITJobs@GoodmanTheatre.org. Please indicate in your email or cover letter how you heard about this open position by referencing the specific website or job posting location.


Subscription Sales Representatives

Goodman Theatre is seeking to add sales superstars to our Subscription Sales staff! Join us in selling our fantastic 90th Anniversary Season and spreading the news of the award winning shows produced on our stages. A background in telemarketing is helpful, however not required. A love for theater is a must. This is a part time position including commission. We are looking to fill positions on both our AM and PM shifts.  Please call 312-443-8015  and leave a message for Casey telling us why you would like to work at the Goodman, any previous telemarketing experience you may have, and your schedule availability. If we are interested, we will follow up with you.


Security Officer

Goodman Theatre seeks a part-time Security Officer for immediate employment. The security team provides building security and customer service, and ensures public safety. Must be willing to work a flexible schedule, including nights and weekends. Competitive pay. Must have superior customer service skills! Send resume with cover letter to SecurityJobs@GoodmanTheatre.org. EOE; women and minorities are encouraged to apply. No phone calls, please.

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