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Deaf and Hard of Hearing services


Assistive Listening Devices: Both the Albert and the Owen are equipped with FM frequency assistive listening devices. You may use your own headphones, or they will be provided for you. In addition, neck loops are available that are compatible with t-coil hearing aids. Devices are available at the Guest Services desk in the Goodman lobby. Assistive listening devices are offered free of charge, on a first-come first-served basis. A driver’s license or valid ID is required as security.

Open Captioned Performances: An LED sign presents dialogue in sync with the performance. One open captioned performance will be scheduled for each Goodman Theatre production, including A Christmas Carol. For access to reserved seating in view of the screen, enter the promo code OPEN when purchasing online or call the box office at 312.443.3800 (voice) or 312.443.3829 (TTY/TDD). Seats for this service are $30 for productions in the Albert Theatre ($35 for A Christmas Carol) and $20 for productions in the Owen theatre.

For more information, call the box office at 312.443.3800 (voice) or 312.443.3829 (TTY/TDD).



If you would like to discuss disabled seating and accessibility with a ticket representative, please call the Box Office at 312.443.3800 or email for further information on any of our accessible services.


Phone 312.443.3800
TTY/TDD 312.443.3829
Group Sales 312.443.3820

Open Daily, 12noon – 5pm.

On days with performances, the Box Office walk-up window is open one half-hour after curtain time.

Upcoming Captioned Performances

In The Albert

  • Toni Stone | February 26 at 2pm | Buy Tickets
  • The Cherry Orchard | April 30 at 2pm
  • The Who’s Tommy | July 16 at 2pm

In The Owen

  • the ripple, the wave that carried me home | February 12 at 2pm | Buy Tickets
  • Layalina | April 2 at 2pm | Buy Tickets
  • Antonio’s Song / I was Dreaming of a Son | May 28 at 2pm