Frequently Asked Questions
Where do I park? How much does parking cost?
Goodman patrons receive a discounted rate of $16.50* at Government Center Self Park, located directly adjacent to Goodman Theatre on the southwest corner of Clark and Lake streets. Please note that Goodman Theatre does not subsidize parking at other garages.
Simply visit www.FindEventParking.com/GoodmanTheatre, locate your performance and purchase the pre-paid parking voucher. You can print out the voucher before coming to the theater or use your smartphone anytime to get the discounted rate (instructions provided during checkout).
If you did not purchase a pre-paid $16.50 voucher, you can still save on parking! Simply pick up a discounted ticket chaser at the Goodman Theatre box office or gift shop while at the theater and receive a special $22 rate.
Government Center Self-Park is located directly adjacent to Goodman Theatre on the southeast corner of Clark and Lake streets.
*All parking rates are subject to change.
Are there handling fees for tickets purchased to Goodman shows?
Yes, Goodman Theatre charges different handling fees based on your ticket delivery method.
Our fastest and easiest delivery option is “Print @ Home.” If you order tickets online or over the phone, this option will send you a PDF version of your tickets directly to your email address. You can then print out your tickets before attending the show. There is a $2 handling fee per ticket for Print @ Home tickets.
If you prefer to pick up your tickets at the Will Call window prior to your performance, choose “Box Office” as your delivery method. There is a $4 handling fee per ticket for tickets picked up at the Box Office Will Call window.
The Box Office can send your tickets to your address if you choose “Mail.” There is a $4 handling fee per ticket for mailing you your tickets.
Purchased in Person at the Box Office Window
Tickets purchased at the Goodman Box Office window do not include an additional handling fee.
What happens if I'm late to a show?
To cause the least amount of disruption to the performance and to other patrons, if you arrive late you'll be seated at the discretion of the house manager. You might not be seated in your assigned seats until intermission. Until you are seated, you may watch the performance on the monitor located in the lower lobby.
Are the theaters accessible to persons with disabilities?
Yes, both the Albert and the Owen theaters are fully accessible to persons with disabilities. If you require wheelchair-accessible seating, please contact the Box Office at 312.443.3800. For more information on accessibility, click here.
Do the theaters have listening devices?
Both the Albert and the Owen are equipped with FM frequency assistive listening devices. You may use your own headphones, or they will be provided for you. In addition, neck loops are available that are compatible with t-coil hearing aids. Devices are available at the Guest Services desk in the Goodman lobby. Assistive listening devices are offered free of charge, but a driver's license or valid ID is required as security. For more information, please visit GoodmanTheatre.org/Access.
When are post-show discussions?
Post-show discussions for subscription shows in the Albert Theatre are held after every Wednesday and Thursday performance.
May I bring my children to the theater?
The Goodman offers a wide range of programming, and the age-appropriateness varies. The Goodman's annual production of A Christmas Carol is appropriate for children aged 6 and up. In general, babes in arms are not permitted in the theaters.
Many of the Goodman's subscription shows are appropriate for teens. If you have questions about the age-appropriateness of any show, please call the Box Office at 312.443.3800.
What's your policy on cameras, beepers and cell phones in the theater?
Cameras are not permitted in the theater.
The ringing of a cell phone or beeper can be quite distracting for both the audience and the performers. If you bring a cell phone or beeper into the theater, please turn it off before the performance begins. If you must use your cell phone at intermission, please remember to turn it off before re-entering the theater.
Do all shows have an intermission?
Most shows at the Goodman have at least one 15-minute intermission. On rare occasions, however, a show may be performed without intermission. When entering the Albert or the Owen theaters, you will see an announcement on the theater door regarding the running time of the show and the number of intermissions. Intermission information is also listed on the title page of your theater program.
What is the dress code at the Goodman?
At a Goodman performance, you'll see all sorts of dress—from elegant cocktail attire to business casual to jeans. The rule of thumb is, wear what makes you feel most comfortable.
How can I be contacted in case of emergency?
If you need to leave a number for a sitter or relative, please leave the emergency performance phone number: 312.443.5555. Also, be sure to give them your seat locations and the name your tickets are under.
I am a member of the media. How can I get more information?
Visit our Press Room or call our Publicity Department at 312.443.5151.