Sensory-Friendly Performance Q&A

Frequently Asked Questions:

Q: What is a sensory-friendly performance?

A sensory-friendly performance is designed to create a safe and welcoming theater experience for patrons who are autistic or have other disabilities that may require sensory sensitivities.

Q: What kind of changes will be made to the production?

  • Lower sound level, especially for startling or jarring sounds
  • A reduction of strobe lights
  • The lights in the theater will remain at a low level during the performance
  • Patrons are free to talk or leave during the performance
  • There are designated Quiet Areas if patrons need a break from the performance

Q: Who should attend this performance?

The sensory-friendly performance is specially designed for children and adults with sensory-input disorder, autism or other developmental or cognitive disabilities, as well as their families and caretakers. We promise a judgement-free and fun experience for the entire family. All children must be accompanied by an adult.

Q: Can people without a sensory-input disorder attend this performance?

Yes, all individuals are welcome. As noted above, this performance will have specific alterations with individuals who have a sensory-input disorder in mind to create a comfortable, safe and welcoming environment. Individuals at this performance may talk during the performance or may leave the theater. We are a judgement-free zone!  All ticket buyers should be aware of these alterations.

Q: Can I bring fidget toys or headphones into the theatre?

Of course! We want you and your family to be comfortable.  Feel free to bring your fidgets, seat cushions, blankets, and headphones into the theatre.  Our theatre tends to feel chilly, so we recommend dressing comfortably.

Q: Can I leave the theatre during the performance and be re-seated?

Yes, upon leaving the theatre, an usher will direct you to the restroom or the Quiet Area. With the help of an usher, you can be re-seated throughout the performance.

Q: Does the theatre have food and drinks?

The theatre bar sells small snacks and drinks.  You are welcome to bring your own snacks, but please limit them to the lobby and do not bring them in the theatre.

Q: How long is the play?

A Christmas Carol is 2 hours and 15 minutes long.  It includes one 15 minute intermission.

Q: What is the ideal age for a child to attend A Christmas Carol?

We typically recommend A Christmas Carol for ages 6 and above. Of course, it really depends on your child.  There are scenes in A Christmas Carol that can be spooky.  We do not allow babes in arms in the theatre, however.

Q:  How do I purchase tickets for the sensory-friendly performance and what if I have specific seat questions or needs?

Tickets are available for purchase from our website or by phone at (312) 443-3800.  Use promo code SENSORY to unlock tickets to the sensory-friendly performance online. If you have specific questions or seat needs, we recommend that you call the Box Office so that they can help to assist you.

Q: Who can I contact if I have questions about the sensory-friendly performance?

You can feel free to e-mail and we are happy to answer any questions.