The Santaland Diaries Accessibility

“Theater connects us. At the Goodman, we believe this connection should be available to all—and we are proud to offer an inclusive range of accessible programs for our audiences.” —Artistic Director Robert Falls

The Goodman Theatre strives to make its performances and facilities accessible to all our patrons. For additional information, or if you have questions, need assistance or an accommodation not mentioned below, please contact 312.443.3800 (voice), 312.443.3829 (TTY/TDD) or email


LARGE PRINT PROGRAMS: available to download for all shows prior to a performance. Download a large print program here.

BRAILLE PROGRAMS: available day of the performance from the Guest Services desk.

Touch Tour and  Audio Described Performance
Sunday, December 16: 12pm Touch Tour, 2pm Audio-Described Performance

The touch tour will feature a 45-60 minute presentation detailing the set, costume and character elements for the performance. At the audio-described performance, patrons who are blind or have low vision receive a headset for one ear that allows them to listen to a description of the key visual elements of a performance while still hearing the actors. These descriptions are inserted into natural pauses in the show. 

For reserved seating for this service, use promo AUDIO. Reservations for the touch tour are available at check-out for no additional charge. When reserving tickets please indicate how many people will be in your party for both the Touch Tour and the performance. For more information, please call the Box Office at 312.443.3800 or email


ASSISTIVE LISTENING DEVICES: Both the Albert and the Owen are equipped with FM frequency assistive listening devices. You may use your own headphones, or they will be provided for you. In addition, neck loops are available that are compatible with t-coil hearing aids. Devices are available at the Guest Services desk in the Goodman lobby. Assistive listening devices are offered free of charge, but a driver's license or valid ID is required as security.

 American Sign Language Interpretation: Wednesday, December 26 at 7:30pm

ASL interpreters are located near the stage for patrons who are deaf or hard of hearing, seated in an area of the theater that gives the best sight lines to follow the interpretation and the action on stage. For reserved seating in the front five rows for this signed performance, use promo SIGN when purchasing online or call the box office at 312.443.3800 (voice) or 312.443.3829 (TTY/TDD). 

 Open Captioned Performance: Saturday, December 29 at 4pm

For patrons who are hard of hearing or deaf, an LED sign presents dialogue in sync with the performance.  For reserved seating for this service, use promo OPEN when purchasing online or call the box office at 312.443.3800 (voice) or 312.443.3829 (TTY/TDD).


Goodman Theatre has accessible wheelchair/scooter locations in both the Albert and Owen* theaters.

Depending on your preferences, you can use the promo codes below to access reserved seat locations when purchasing tickets online:

  • Enter promo code TRANSFER if you wish to transfer to a theater seat from your walker, wheelchair or scooter.
  • Enter promo code REMOVAL if you require a location where a seat can be removed for you to stay in your wheelchair/scooter while you watch the performance.

Please call ticket services at 312.443.3800 if you have questions or would like to purchase over the phone. All of our ticket representatives can assist you in finding a seat location to fit your needs.

Goodman Theatre has a wheelchair on site, which may be used to transport patrons to and from assigned seats. For use of the on-site wheelchair, contact house management at 312.443.3818.

*Although the Owen Theatre is a general admission house, accessible seats will be reserved for you on the seating level you purchase.