The Upstairs Concierge

Upstairs Concierge

Mar 28 – Apr 26, 2015 In the Owen
Approximate running time: 1hour and 17 minutes with no intermission

A world premiere comedy spoofing today’s scandalous celebrity culture by Pulitzer Prize finalist Kristoffer Diaz, "who seems to have invented a brash new theatrical form" (Variety).

Ella can’t wait to start her new job as the upstairs concierge at a sleek hotel. Catering to celebrity guests is her dream—but it’s hard to keep track of which guests are in which room, which guest is the biggest celebrity and which party-loving guests need extra supervision. Playwright Kristoffer Diaz gleefully skewers our fame-obsessed society in this hysterically off-kilter new farce.

Meet Ella and the hardworking staff of The Concept at the Hotelman Arms, your new family home, in our short film series. >>

  • The Upstairs Concierge at "The Concept" at The Hotelman Arms
    The Upstairs Concierge is here to serve your every need at "The Concept" at The Hotelman Arms. Meet the dedicated staff in the first episode of our short film series.

  • Ask the Concierge | America Ferrera


  • The Walking Dead & The Wire actor Lawrence Gilliard Jr. had some... shall we say... odd requests for The Upstairs Concierge, Ella Elizondo, before he arrived at her hotel. Watch how Ella "diplomatically" handles his demands. GoodmanTheatre.org/Upstairs

  • Ask the Upstairs Concierge | Timothy Simons
    Comedic actor Timothy Simons has asked Ella, The Upstairs Concierge, to help him transition to drama (perhaps in a biopic of a brilliant but flawed historical figure). Can Ella and the hotel staff help him land his dream role? Find out!


  • Audiences (including REAL hotel concierges) are loving The Upstairs Concierge! Check out what they have to say about it

See All Videos
  • The Upstairs Concierge Production Photos
    Alejandra Escalante (Rebecca Oaxaca) and Travis Turner (Astros Guy) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    Alejandra Escalante (Rebecca Oaxaca) and Travis Turner (Astros Guy) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    John Stokvis (Kaz) and Alejandra Escalante (Rebecca Oaxaca) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    Tawny Newsome (Ella Elizondo) and Alejandra Escalante (Rebecca Oaxaca) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    Tawny Newsome (Ella Elizondo) and Sandra Delgado (Shivery Delicious) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    Gabriel Ruiz (Harvey) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    Theo Allyn (Mark Merriman) and Tawny Newsome (Ella Elizondo) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Production Photos
    Tawny Newsome (Ella Elizondo) and José Antonio Garcia (BB) in The Upstairs Concierge by Kristoffer Diaz, directed by KJ Sanchez.

  • The Upstairs Concierge Rehearsal Photos
    Director KJ Sanchez and playwright Kristoffer Diaz in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Director KJ Sanchez in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Alejandra Escalante (Rebecca) and Tawny Newsome (Ella) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    John Stokvis (Kaz) and Alejandra Escalante (Rebecca) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Tawny Newsome (Ella Elizondo) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Gabriel Ruiz (Harvey), Tawny Newsome (Ella) and John Stokvis (Kaz) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Sandra Delgado (Shivery) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Tawny Newsome (Ella) and José Antonio García (BB) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Cedric Young (Jeffrey) and Tawny Newsome (Ella) in rehearsal for The Upstairs Concierge.

  • The Upstairs Concierge Rehearsal Photos
    Gabriel Ruiz (Harvey) in rehearsal for The Upstairs Concierge.

See All Photos
  • Mar 30 2015
    Hotel Life on Screen  

    Hotel Life on Screen

    Hotel life has always been fertile ground for film and television comedy. In honor of the start of The Upstairs Concierge, we've rounded up some of our favorite scene from the big and small screen. How will Ella fair compared to these hotel service workers? Join us to find out!

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Accessible Performances

PATRONS WHO ARE BLIND OR HAVE LOW VISION

  • There is one audio described performance: Wednesday, April 15 at 7:30pm. For tickets, please call the Box Office at 312.443.3800 (voice) or 312.443.3829 (TTY/TDD).

 

PATRONS WHO ARE DEAF OR HARD OF HEARING

  • Assistive Listening Devices: both the Albert and the Owen theaters are equipped with infra-red assistive listening devices, which are available at the gift store in the Goodman lobby. Assistive listening devices are offered free of charge, but a driver's license or valid ID is required as security.
  • American Sign Language Interpretation: Wednesday, April 22, 2015. To access reserved, discounted seating in the front five rows for a signed performance, enter the promo code SIGN when purchasing online or call the box office at TTY/TDD 312.443.3829.*

ACCESSIBLE SEATING FOR PERFORMANCES

Goodman Theatre has accessible wheelchair/scooter locations in both the Albert and Owen* theaters.

Depending on your preferences, you can use the promo codes below to access special reserved seat locations when purchasing tickets online:

  • Enter promo code TRANSFER if you wish to transfer to a theater seat from your walker, wheelchair or scooter.
  • Enter promo code REMOVAL if you require a location where a seat can be removed for you to stay in your wheelchair/scooter while you watch the performance.

Please call ticket services at 312.443.3800 if you have questions or would like to purchase over the phone. All of our ticket representatives can assist you in finding a seat location to fit your needs.

Goodman Theatre has a wheelchair on site, which may be used to transport patrons to and from assigned seats. For use of the on-site wheelchair, contact house management at 312.443.3818.

*Although the Owen Theatre is a general admission house, accessible seats will be reserved for you on the seating level you purchase.


If you have questions or would like to or receive additional information about accessibility at the Goodman Theatre, please contact us or view a schedule of accessible events. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact 312.443.3800 (voice) or 312.443.3829 (TTY/TDD).

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